FAQ

What forms of payment are accepted?
Visa, MasterCard, and American Express.
How do you guarantee the security of my credit card information?
We use industry-standard SSL encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your Web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us. SSL was developed by Visa, MasterCard, and other major electronic commerce companies to safeguard the online shopping consumer.
Why do I need cookies enabled to login or place an order?
Cookies allow us to maintain what is known as a "user session." A session allows us to track your progress through our site and ordering system via the cookie. Your cookie from our site expires once you turn off your browser.
Out of Stock?
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of shipping schedule.
Do I pay sales taxes on my purchases?
New York residents will have sales tax or 8.375% automatically added to their order. If Bridget's Gems is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase from Bridget's Gems. You may return your merchandise within 14 days from date of receipt for a refund or exchange. After 14 days, we will provide a store credit for returns. All items must be returned unused and in the original packaging. Please Note: If your item appears to have shipping damage, please contact us immediately upon receipt so that we may replace the damaged item and pursue a claim with the shipper. If you have any questions, please email us at returns@bridgetsgems.com. Please Note: All sale items are non-refundable.
How do I make a return/exchange?
To make a return or exchange simply email info@bridgetsgems.com to obtain a return authorization (RA) number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. Your return must be accompanied by the receipt and must include your RA number. Original shipping and handling charges are non-refundable. Returns need be well-packed and insured for the full price of the item. We recommend the return be sent via traceable method. We cannot guarantee a full refund without an RA number. Please ship all return items to the following address:
Bridget's Gems Returns
123 Another Street
Brooklyn, NY 123455
What is the Delivery Area?
We are happy to ship anywhere you are, or need to be! Need a gift sent to an event you are attending? Just give us a call and we are happy to help you with your destination.
What is your shipping policy?
***To assure quick arrival, items ordered together may not arrive in the same box.***

Standard Shipping
Orders placed by 12 Noon PST Monday through Friday (excluding holidays) will ship from our warehouse within 2-3 business days. Express shipments can be quoted for Next day, 2-day or 3-day shipping. Please call us to be certain of a rush status and make a note on your order form. We will quote shipping ASAP. We offer four shipping options for delivery within the U.S.: Ground, 3rd Day Air, 2nd Day Air and Next Day Air. For Rush delivery on furniture items, please contact us. Please keep in mind, shipping times below are once the order leaves our warehouse:

Ground 5-9 business days
3 Day Air 3-4 business days
2 Day Air 2-3 business days
Next Day Air 1-2 business days

Alaska and Hawaii: Please add 2-4 days for shipment.

You will be notified promptly by email of any delays in shipping. Your credit card will not be charged until your order has shipped. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
How are the Shipping Costs determined? Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. To determine the shipping cost for your order, please refer to the chart above (charges are per shipping address). Some furniture and larger items have a delivery surcharge to cover additional shipping cost. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
How do I report damaged shipments?
Please email us immediately at info@bridgetsgems.com and we will process a claim and/or replacement. Bridget's Gems MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
Need to See Something in Person?
Contact us here.

POLICY

Correction of Errors and Inaccuracies
The information on this website and/or in Bridget's Gems catalogue may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. Please see our Pricing Policies for more details.
Pricing Policies
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Privacy Policy. Your Information Stays with Us
We respect your privacy. Bridget's Gems never sells or distributes any customer information, under any circumstance, including the information of people subscribed to our mailing list and email newsletter list.

Copyright

All content appearing on this Web site is the property of Bridget's Gems 10370 Navarone Place Manassas, VA 20110. Copyright © 2003-2006. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2003-2006 Bridget's Gems. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Bridget's Gems. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Bridget's Gems or any third party, except as expressly granted herein.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bridget's Gems and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bridget's Gems believes that customer conduct violates applicable law or is harmful to the interests of Bridget's Gems and its subsidiaries.